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Frequently asked questions

It all depends on where you are in the world! Nos esforzamos por enviar la mayoría de los pedidos dentro de un día hábil a partir de la recepción. Durante los períodos ocupados, puede llevarnos un día más. Please note that the US Postal Service doesn’t guarantee delivery times for their First Class Mail option, so if you need your order by a specific date, please order early or select UPS as an option.


  • Envío gratis (Correo de primera clase de USPS) – 3 a 6 días hábiles – puede ser más lento durante tiempos de correo de gran volumen
  • Correo prioritario de USPS – 2 a 3 días hábiles
  • Correo expreso prioritario de USPS – 1 a 2 días hábiles, según cercanía a zona urbana
  • UPS Ground1 a 5 dias habiles
  • UPS 2nd Day Air – 2 business days by 10:30 A.M. or 12:00 P.M.
  • Servicio aéreo al día siguiente de UPS – 1 business day by 8 A.M. to major cities and by 9 A.M. to most cities


  • Envío gratis (USPS primera clase internacional) – 1 a 3 semanas en promedio; puede tomar más dependiendo del país receptor. 
  • Correo prioritario de USPS – 6 a 10 días hábiles
  • Correo urgente urgente de USPS – 3 a 5 días hábiles
  • GXG (Global Express garantizado) – 1 to 3 business days
  • DHL EXPRESS 12:00 – 1 business day before 12:00 P.M.
  • DHL EXPRESS 9:00 – 1 business day before 9:00 P.M.

Please note that international delivery times may be increased by additional customs processing times at your border. 

Yes! Once your order has been shipped, you’ll receive a tracking number via email. Please note that it can take up to a few days for the shipping activity to update.

All domestic shipments come with full tracking. For international orders full tracking is available for items shipped with USPS Priority, USPS Priority Express International, GXG (Global Express Guaranteed) or DHL Express. 

Utilizamos el Servicio Postal de EE. UU. como envío estándar. Puede actualizar a UPS para envíos nacionales y a USPS o DHL para pedidos internacionales. El costo de envío se calculará automáticamente según el peso del paquete y la velocidad de entrega que seleccione; el costo de cada opción será visible al finalizar la compra antes de completar su pedido. 

We accept ALL major credit cards and PayPal. All payments are securely processed by PayPal with 128-bit encryption – nice! 💳

Please note that some countries require the payment of import duties for international shipments above a certain value. We advise you to check the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.