Frequently Asked Questions (FAQ)
This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
HOW DO I ATTACH MY EROSSCIA PRODUCTS TO MY RECHARGEABLE TOOTHBRUSH HANDLE?
Your Erosscia comes with two different couplers. Select the appropriate coupler for your Sonicare® (for most Sonicare® handles except E series toothbrushes) or Oral-B® toothbrush.
ONCE INSERTED INTO THE SHELL THE COUPLER CANNOT BE REMOVED. Therefore, check that the coupler is the right fit for the toothbrush by aligning the on the head and the coupler before you press the coupler on.
TO PROPERLY ATTACH, FOLLOW THESE STEPS:
1. From the bottom, press the inner part of the coupler firmly into the head in a slow steady motion.
2. Press the outer coupler over. You may press them using a hard object like a countertop or wall.
3. Once you have selected your insert push the insert into the shell until you feel and hear the snap and the base is flush.
4. Once this is completed you are ready for use.
We recommend cleaning your Erosscia product before first use so please see CLEANING & CARING.